+40 31 425 19 08

e-Commerce B2C

e-Loyalty Portal

Supplier Self-Service Portal

Multichannel Customer Communication

Mobile BI

Mobile e-Shop

Loyalty Program Management

CRM

Call Center

Data Warehouse

BI Portal

Sales Forecasting Analysis

Customer Cluster Analysis

Knowledge Base

The Knowledge Base Solution offers your team one place to share, find, and collaborate regarding information they need in order to be efficient. Save time and reduce costs by directing your employees to an online knowledge base with accurate updated info that can be accessed anytime, from anywhere. The solution organizes the most common customer questions and associates explanations of how to solve them. A knowledge base stores troubleshooting information, “how-to” articles, user manuals, and answers to frequently asked questions.

Main benefits:

  • Improves customer service SLA and quality by easily finding the right information at the right time. A better SLA assures customer satisfaction and customer loyalty.
  • Reduces the cost of service and support workload.
  • Provides secured access to your organizational knowledge.
  • Decreases time and money spent on finding information.
  • Empowers your employees, by allowing them to collaborate on a piece of content and giving them the opportunity to feel that their opinion is important.
  • Eliminates any versioning issues, reduces confusion, and everyone has access to information easily (without having to search their email).
  • Provides a controlled environment for efficiently updating your internal controls, policies, procedures and training manuals.
  • Maintains a 24x7 availability.
  • Reduces IT costs without sacrificing quality service to internal and external customers.
  • Reduces staff training time: you can use the Knowledge Base Solution to familiarize your new team members with product details so they can be prepared faster.
  • Web-based self-help and automated knowledge base updates help your support team to reduce call volume and escalation rates, accelerate resolution cycles, and lower your overall costs.
  • With automated knowledge management, you can ensure the integrity of your database and meet compliance standards more easily


chat on website